# Mom's Facebook Account Recovery Steps

## If Hackers Changed Password & Email/Phone

### Immediate Action

1. **Access the login page:** https://www.facebook.com/login/identify
   - Enter your mom's email/phone number
   - Facebook will show security options

2. **If you can still access the account:**
   - Change password immediately (Settings → Security → Change Password)
   - Enable/check Two-Factor Authentication (Settings → Security → Two-Factor Authentication)
   - Review active sessions (Settings → Security → Where You're Logged In) and log out suspicious ones
   - Check for unauthorized apps (Settings → Apps and Websites → remove anything unfamiliar)

3. **If you CAN'T access it:**
   - Go to https://www.facebook.com/login/identify
   - Select "I can't access my account"
   - Follow the recovery steps (usually email or phone verification)
   - Facebook will walk you through account recovery

4. **Report the hack to Facebook directly:**
   - https://www.facebook.com/help/contact/305410456169461
   - Or use the in-app "Report a Problem" feature
   - Provide details: when it was hacked, what the hackers did

## Finding ID Verification (If Email/Phone Locked)

### Method 1: Through Facebook Help Center
1. Go to https://www.facebook.com/help/
2. Search for "hacked account" or "account locked"
3. Look for article: "What should I do if my account was hacked?"
4. Scroll down to find "Verify Your Identity" section

### Method 2: Direct Recovery Page
- Try: https://www.facebook.com/login/identify
- Enter email or phone
- Select "I can't access my account"
- Choose "Verify your identity with an ID" option

### Method 3: Contact Facebook Support
- Go to https://www.facebook.com/help/contact
- Choose "Report Something"
- Select "Account Hacked or Compromised"
- Fill out the form with details
- They'll email back with next steps (24-48 hours)

### Method 4: Use the Mobile App (Easiest)
1. Open Facebook mobile app (not browser)
2. Tap "Forgot Password?"
3. Enter email/phone
4. Tap "Need More Help?"
5. This should show "Verify Your Identity" option

## What You'll Need for ID Verification

- Photo ID (driver's license, passport, national ID)
- Clear photo of the ID (both sides if needed)
- Her name as it appears on the ID

## Critical: Secure the Email/Phone

If hacker has access to linked email or phone:
- Change email password immediately
- Enable 2FA on the email
- This prevents hacker from resetting Facebook password via email

## Check for Damage

- Ask friends if they got weird messages from her account
- See if they changed payment info (Settings → Personal Information → Payment Methods)
- Check if they're selling things, posting inappropriate content, etc.

## Timeline

Facebook's recovery usually takes 24-48 hours. Report it ASAP.